problem with builder Support for portfolio module

[Stella]

Dear All ,

I try to build spreds but I get only a I/O ERROR allert .

Same if I try to open saved charts

can you help me to solve this issue ?

Rgd

Stella

[Mira]

Hello Stella,

Try to delete browser cache and check that you using latest version of flash.

please send me url for spread where you have a problem (click on "string" icon in builder and copy URL).

What internet browser you using, which version?

Regards,
Mirek

[Stella]

Dear Mira ,

Sorry but I'm not so familiar in PC settings.

My browser is Internet Explorer but I do not know which version . If you can help me and let me know how to check about I'll do .
Please try also to explane to me how is possible to delete browser cache.

Regarding the chart that i can not do : I can not do any chart ; I mean .. If I digit (on definition section) the spread that I would like to have I'll get it . I can see also the back test , the staked , combinations an so on . The only issue is that , If I try to have (cliking on the chart as I have always done) the interactive chard where i can add the indicators & labels , I get a Error allert like : I/O ERROR and the button net to "Build" into the "Action" section change from "flash" to "static".

I apologize since now for my poor PC knowledge ; please be patient and try to explane to me in as much as symples way how to get out fro this issue.
I also can not have any help from anybody ; ad the moment I'm based in a small Thay village (but the internet connection is fantastic ) and I can not have tecnican support from the locals.

Do you have a screen sharing service? ; it will be easyer and faster

I'll wait for your answer

Regards


Stella

[Mira]

Hello Stella,

We also support IE (only from version 9) but sometimes is necessary to change the settings and I'm not sure that it will be easy for you.

I would recommend to you use the Chrome or Firefox webbrowser, these browsers works without problems and all webpages are loaded much faster than in IE

Chrome download link

If despite that you want to use Intertnet Explorer, then see attached image.

There is indicated how to find the version of IE and how to delete cache